Service Attitude

ACTIVITIES

Running highly operational conferences and seminars thanks to the use of methods and techniques that are advanced enough to be efficient and simple enough to be implemented by all. These interventions are not supposed to make attendants dream of an hypothetic success but to help them sell more and to sell better

Speaker at  business school in  MBA Program and CESA Marketing / Executive Education since 2004

Marketing and sales trainer at IFHOR (Institut de Formation en Hotellerie et Restauration) and at CEPROC, Centre européen des professions culinaires (hospitality school) in Paris

Columnist on various paper editions or web sites of several magazines in the hospitality industry

Author of SERVICE ATTITUDE, a book about the quality of service that we would appreciate to receive in all kinds of stores, independent or chained. It demonstrates the efficiency of welcoming and service as a very strong driver in customer’s satisfaction and in the revenue and profitability of the point of sale as well. L’Harmattan publisher (Paris, May 2007)

NETWORKS

Member of the Gerson Lehrman Group Council, « The World’s Largest Marketplace for Expertise » based in New York in the Food & Beverage sector

Member of the pole of experts at first web site for hoteliers and restaurateurs in France

Member of Leaders Club (association of restaurant professionals) and of Restaurants sans Frontières (caritative association)

Member of Linkedin, Twitter, Viadeo, Facebook and founder of the group FUN ‘N RESTAURANTS on Facebook where you are very welcome to register and share a variety of information

PARTNERSHIPS

COaCHING-BaR, a support and training company for owners, managers and personnel in opening and managing the activity of bars and restaurants

Le Grand Bureau: a group of experts in operational communication and marketing services: strategies, media advertising, on-line advertising, CRM, packaging, web sites, buzz marketing, stands, PR, events, film production…

Food Service Vision: a company which provides consulting and research in the out of home consumption market

PREVIOUSLY

Director of Strategic Marketing of a large European restaurant chain
Consultant in local marketing and sales for chains and network
Commercial director, international coordinator, strategic planning in advertising agencies (TBWA, Havas, Leo Burnett, BCP…)
Maitrise in Economic Sciences, University of Paris X
MBA, University of San Francisco

To contact Thierry Poupard
call +33 9 66 80 83 76 (no message please) or +33 6 08 75 77 62
or send an e-mail to tp@service-attitude.com