+855 11 239 064 tp@service-attitude.com    

Services & Missions

BETTER ENGLISH COMMUNICATION ON YOUR PRINTED MATERIAL

Your communication will perform better when it is in a better English. Spelling, vocabulary or grammatical mistakes are unacceptable. It is the image of the place that is involved. People might think that those who don’t care about the language probably don’t care about quality, hygiene… 

I can do: correcting, improving the English of your posters, leaflets, flyers, menus, outdoor signs for your store or for your posts on Facebook…

You send me your text in English or in French (or a pic of the document before printing) by mail (tp@service-attitude.com) or by Facebook Messenger and you’ll receive the correct text back the same way

  • Long texts must be typed on a .docx or a .pdf document
  • The longer the text, the higher the price and the longer the delayI can also translate the English into French and vice versa
  • Rates depends on the time spent: 
    • Free and reply within one day for a short sentence or a few words (less than 1/2 hour)
    • More than 1/2 hour = 9 dollars/hour  
  1. You send me the document
  2. We agree upon the cost estimate
  3. You send me the money through Wings or True Money
  4. I sent you the correct document 

 

BETTER ENGLISH FOR THE COMMUNICATION OF YOUR STAFF

Upon your request, I send you one page of simple vocabulary (in Khmer, English and French) that your staff is most likely to hear from or to answer to your customers. like:

I also suggest a number of short sentences and vocabulary (in English) that must not be used by the staff and the correct ones such as: “brother” instead of “Sir”, “do you want?” instead of “Would you like? ” One page or more upon your request

As simple as efficient and at a very low cost  

 

BETTER CONTENT IN YOUR POSTS ON SOCIAL MEDIA 

A post on Facebook for your business is supposed to attract new customers and to create a venue. However, too many posts are personal and/or target friends or customers who already know your place which is usually useless  

Let say one of your target are people looking for a place to celebrate a birthday or a family event. In your post, mention first that you have an appropriate offer for that, then describe what could be attractive for this target on your premises, more than at competitors.

As for your printed communication I can write the text in English or in French according to the information you provide to me 

The post must be short, a few lines (people don’t like to read)

Post messages for new themes and other targets like people who are looking for a place to organize a seminar or a business meeting, or couples who would like to dine in an quiet environment 

Of course, every word is important and any information must be usefulness. It is not enough for a message to be liked, it must be followed by an action like a visit, a phone call, a message  

 

BETTER SALES & PROFIT ANALYSIS OF YOUR ACTIVITY

If you have a POS cashier system you probably do all that is mentioned below, but if you just keep track of your sales and expenses with a pen and a notebook I can help 

Basic information is about the number of customers and the volume of sales per day in year n and in year n-1 so we can track the evolution 

Same for the expenses. On a monthly basis because it needs more time to write-off the expenses. Let say you buy on liter of vodka, you’ll have to sell some 20 shots of it, thus it will take several weeks before the bottle is empty and the profit in the cash register 

  • You send me these figures every day
  • I create an excel file and plug them in real time with updated totals and variation in $ and % vs year n-1
  • Thus you can have a daily report of your sales upon request
  • And I create a monthly report including all expenses (they can be split in different categories like food, beverage, supplies…) so that you get the gross margin over the period  

For this tool the cost estimate depends on the number of items your have, but the price will not be a high 

 

If, in addition to the sales and the number of customers, you have the quantity sold per item and the food cost for each product, we can then step up in a more complete and useful tool, Menu Engineering or Menu Mix Management that will show the products that provide higher sales and profit and thus. The Pyramid of Sales & Profit (the example below is in French)

Pyramid sales &  profit

You can then manage your activity

  • Sources of volume and profit: sell more products; sell products that provide higher yield. Use merchandising and communication at the point of sale and suggested sales by the service staff 
  • Set up an action plan to retain customers, increase their visit frequency, and gain new ones 

For this tool the cost estimate will depend on the time spent